Management and Organizational Behavior Worksheet

Which of the following statements is true about the contingency perspective?

• It states that the organizations which are not influenced by their external environments tend to be more successful than others.

• It states that effective managerial behavior in one situation cannot always be generalized to other situations.

• It states that all employees tend to perform better when they are promised higher incentives.

• It states that the behavior of employees at work is not influenced by social processes.

Apple's retail stores implement a policy where employees who fail to meet customer service standards receive additional training and temporary removal from customer-facing roles. This is an example of:

• Extinction

• Positive reinforcement

• Punishment

• Avoidance

When Microsoft's sales representatives earn 8% of their total sales value in addition to their base salary, this compensation structure is an example of:

• Profit-sharing plan

• Sales commission plan

• Piece-rate incentive

• Merit pay system

What is the primary finding of the Michigan leadership studies?

• Employee-centered leader behavior are interested in developing a cohesive work group and ensuring that employees are satisfied with their jobs.

• Task-oriented leadership improves the welfare of subordinates.

• Leadership success depends solely on situational factors.

• There is no significant difference between leadership styles.

A company uses a personality test to assess potential hires for a customer service role, believing that certain personality traits correlate with success in interacting with customers. What process is the company undertaking to

• validate the selection method

• train employees

• conduct performance reviews

• develop marketing strategies

Which process is used to ensure the personality test accurately predicts job performance in the customer service role?

• Application Screening

• Interview Structuring

• Validation

• Development Planning

In order to determine how effective an organization's strategy is in achieving its goals, the organization need to integrate its ______ systems.

• structure and leadership

• technology and human resources

• information and operational

• strategy and control

• structure and information

The behavior that is called "job-centered leader behavior" in the Michigan studies is similar to the behavior called _____ behavior in the Ohio State studies

• A. Initiating-structure

• B. Consideration

• C. Employee-centered leader

• D. Concern for people

Which type of power is based on the ability to offer rewards?

• Coercive Power

• Legitimate Power

• Reward Power

• Expert Power

A large bakery has a multi-step process for producing its signature loaves of sourdough bread. The process involves mixing the ingredients in one department, allowing the dough to rise in a separate proofing room, shaping the loaves in another department, baking them in ovens managed by a fourth department, and finally, packaging the cooled bread for distribution. This production process exemplifies which type of interdependence?

• Pooled interdependence

• Reciprocal interdependence

• Sequential interdependence