SS - Day 24 Learning Check

The primary purpose of the MySilversea platform is:

• To provide guests with a personalized online portal for managing their cruise experience.

• To offer discounts on cruise tickets.

• To provide information about cruise destinations only.

• To book flights for cruise guests.

Agents are allowed to complete the Guest Information Form (GIF) on behalf of guests.

• No, agents are not allowed to complete the Guest Information Form (GIF) on behalf of guests.

• Yes, agents are allowed to complete the Guest Information Form (GIF) on behalf of guests.

• Agents can complete the Guest Information Form (GIF) only with guest approval.

• Agents must complete the Guest Information Form (GIF) for all guests.

Guests can begin reserving shore excursions in MySilversea:

• after deposit has been made and the booking is confirmed.

• before making any payment.

• at the time of booking, regardless of payment status.

• only after arrival at the port.

Which credit is applied first when paying for shore excursions?

• Shore Excursion Credit

• Onboard Credit

• Dining Credit

• Spa Credit

What happens if Shore Excursion Credit does not cover the full activity cost?

• The remaining balance must be paid by the guest using another form of payment.

• The activity is cancelled automatically.

• The guest receives a refund for the unused credit.

• The guest can participate without paying the balance.

Name one type of disability defined under the ADA.

• Mobility disability

• Hearing loss

• Vision enhancement

• Speech fluency

People-first language is a way of communicating that emphasizes:

• the person before their disability

• the disability before the person

• medical terminology over personal identity

• the condition as the defining feature

What type of wheelchair cannot be taken on zodiac boats?

• Electric or motorized wheelchair

• Manual wheelchair

• Folding wheelchair

• Lightweight wheelchair

What company partners with Silversea to provide mobility equipment rentals?

• Scootaround

• Mobility Solutions

• TravelEase

• Cruise Mobility

The minimum advance notice required for most Special Services requests is:

• 60 days

• 90 days

• 30 days

• 120 days