ServiceNow CMDB and CSDM Worksheet (Transcribed)

Choose 1 option. A healthcare provider faces a critical incident affecting its patient management system. The provider needs to determine the users impacted to mitigate disruption effectively. Which CSDM-related data should they leverage?

• Affected CI [task_ci] related list

• Service Offerings by Department or Location

• Incident history of similar CIs

• Application Service environment attribute

Choose 1 option. The CMDB Administrator has set up two Dynamic Reconciliation Rules within the ServiceNow production instance. The Server class has a Dynamic Reconciliation Rule of largest value for the RAM field. The Windows Server class has a Dynamic Reconciliation Rule of most reported for the RAM field. Given the above data in the Multisource CMDB, which value would be added to the CMDB for RAM for a Server CI?

• 4,096 MB

• 2,048 MB

• 6,872 MB

Choose 1 option. Which is a purpose or requirement of CMDB Data Manager in ServiceNow?

• Automates the enforcement of relationship rules between CIs in the CMDB

• Encrypts archived records for enhanced security

• Automates the archival and deletion of records based on retention policies

Choose 1 option. Drag-and-drop prompt converted to a question: Which design architecture best maps to the tool Agent Client Collector?

• Automated agent-based solution running patterns

• Automated agentless solution running patterns

• Organization-built solution using transform maps

• Pre-built store integration solutions that require minimal customization

• Third-party integrations from other vendors

Choose 1 option. Drag-and-drop prompt converted to a question: Which design architecture best maps to the tool Import Sets?

• Automated agent-based solution running patterns

• Automated agentless solution running patterns

• Organization-built solution using transform maps

• Pre-built store integration solutions that require minimal customization

• Third-party integrations from other vendors

Choose 1 option. Drag-and-drop prompt converted to a question: Which design architecture best maps to the tool Service Graph Connector?

• Automated agent-based solution running patterns

• Automated agentless solution running patterns

• Organization-built solution using transform maps

• Pre-built store integration solutions that require minimal customization

• Third-party integrations from other vendors

Choose 1 option. Drag-and-drop prompt converted to a question: Which design architecture best maps to the tool ServiceNow Discovery?

• Automated agent-based solution running patterns

• Automated agentless solution running patterns

• Organization-built solution using transform maps

• Pre-built store integration solutions that require minimal customization

• Third-party integrations from other vendors

Choose 1 option. The CMDB Configuration Management team has successfully developed a healthy and trusted CMDB. They have integrated discovered infrastructure data, accurately referenced non discoverable data (such as change and support group information), and made the CMDB service aware using Service Mapping. Which field on an incident form is automatically populated after a CI is selected that references an appropriate support group?

• Support Group

• Change Group

• Managed by Group

• Assignment Group

• Approval Group

Choose 1 option. A CMDB Administrator wants to improve data quality related to the CSDM. Which action should the Administrator take to meet this goal?

• Use the CSDM Data Foundations Dashboard

• Use the default configured CMDB Health Dashboard

• Start the ServiceNow Health Scan

Choose 2 options. A CMDB Administrator wants to run the Services I Have Owners identified playbook to remediate the issues shown in the CMDB Data Foundations Dashboard. Which remediation plays would be used?

• Fix Data

• Govern Data

• Report Data

• Analyze Data