unit 4

Communication is the process of exchanging information between a sender and a receiver.

• True

• False

The main elements of communication are sender, receiver, __________, and __________.

• Message

• Feedback

• Conflict

• Authority

Which of the following is NOT a type of communication?

• Verbal

• Non-verbal

• Written

• Conflicting

Effective communication increases productivity and reduces misunderstandings.

• True

• False

__________ communication occurs within the organization, while __________ communication happens outside the organization.

• Internal

• External

• Horizontal

• Vertical

Which is an example of verbal communication?

• Report

• Gestures

• Facial expressions

• Silence

Barriers to communication include language, perception, and cultural differences.

• True

• False

__________ communication flows from top management to lower levels, while __________ flows from lower to higher levels.

• Downward

• Upward

• Horizontal

• Diagonal

Non-verbal communication includes:

• Reports

• Memos

• Body language

• Letters

Noise in communication refers only to physical sound disturbances.

• True

• False