Business Etiquette Quiz

What does the pillar of Responsibility emphasize in professional conduct?

• Owning your role, words, actions, and their impact on others

• Dressing appropriately for meetings

• Speaking clearly and professionally

• Maintaining consistency between values and actions

Imagine you are in a situation where no one is watching. Which pillar of professional conduct would guide your actions in this scenario, and why?

• Appearance, because you want to look professional

• Integrity, because it emphasizes consistency between values, words, and actions

• Communication, because you need to speak clearly

• Responsibility, because you must own your actions

What is a key difference in communication style between a Junior Mindset and an Executive Mindset?

• Communicates casually with anyone vs. Adapts tone and language to the audience

• Handles all people informally vs. Waits for direction before acting

• Focuses only on individual tasks vs. Dress is a statement of intent and respect

• Outside office = off duty vs. Anticipates what needs to be done

Which action demonstrates confidence in a professional setting?

• Using your phone during meetings

• Carrying yourself with good posture, handshake, and eye contact

• Interrupting conversations between seniors

• Being loud in common areas

Why is it important to avoid dismissing or condescending to colleagues from subsidiary companies?

• It helps maintain a respectful and inclusive workplace environment

• It makes you appear more confident

• It is a way to show authority

• It is recommended for formal presentations

What type of communication channel includes posture, eye contact, facial expressions, and tone of voice?

• Non-verbal

• Written

• Verbal

• Digital

Which communication channel would include emails, reports, memos, and WhatsApp (in approved contexts)?

• Written

• Verbal

• Non-verbal

• Visual

Strategically, why is it important to be clear in your communication as a leader?

• Because unclear communication leads to unclear leadership

• Because it increases the number of meetings

• Because it reduces written communication

• Because it avoids non-verbal cues

Why should you avoid filler words like 'um', 'like', 'sort of', 'you know' in professional communication?

• They reduce the professionalism and clarity of your speech

• They make your speech more interesting

• They help you remember what to say

• They impress your audience