The Simple Secret to Happiness Revealed

What was the narrator's expectation about the airport on Christmas Eve?

• He was prepared for delays.

• He thought it would be chaotic.

• He anticipated a quick visit.

• He expected it to be empty.

What did the narrator do first upon arriving at the terminal?

• He listened to music.

• He checked his flight.

• He ordered a coffee.

• He looked for a place to sit.

What caught the narrator's attention while waiting in line?

• A conversation between the barista and another customer.

• The holiday decorations.

• The speed of the service.

• The variety of coffee flavors available.

How did Lilly make the narrator's coffee order special?

• By adding extra sugar.

• By customizing it with whipped cream and nutmeg.

• By giving a discount.

• By making it quickly.

What did Lilly ask the narrator about?

• His favorite coffee.

• His holiday plans.

• His work.

• His reason for traveling.

Why did the narrator return to speak with Lilly after receiving his coffee?

• To thank her for the service.

• To complain about the coffee.

• To order another coffee.

• To inquire about her customer service approach.

What is Lilly's secret to making meaningful connections?

• Always being in a hurry.

• Keeping conversations short.

• Pouring happiness into people's lives.

• Focusing on efficiency.

What does Lilly focus on to impact her customers positively?

• Being quiet.

• Being successful.

• Being quick.

• Being helpful.

How does Lilly choose to show up at work, even on challenging days like Christmas Eve?

• By being strict.

• By being cheerful and positive.

• By being unhappy.

• By being indifferent.

What personal challenge was the narrator facing during this encounter?

• He was dealing with job stress.

• He was late for his flight.

• He was missing an important event.

• He had received bad news about a family member's health.