Client Interaction and Communication Skills

Client Interaction and Communication Skills

Assessment

Interactive Video

Business, Professional Development, Life Skills

9th - 12th Grade

Hard

Created by

Jackson Turner

FREE Resource

Charles Bellingham introduces a video series that uses movie clips to teach business strategies. This episode focuses on handling client objections, using a scene from 'No Reservations' where chef Kate Armstrong reacts to a customer's criticism. The video emphasizes the importance of maintaining professionalism and managing emotions in client-facing roles. Bellingham shares personal insights and encourages viewers to suggest movie clips for future episodes.

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main focus of today's episode?

Effective communication

Handling client objections

Marketing strategies

Team management

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is the main character in the movie 'No Reservations'?

Chef Kate Armstrong

Chef John Smith

Chef Emily Brown

Chef Michael Johnson

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the setting of the movie 'No Reservations'?

Chicago

San Francisco

Manhattan, New York

Los Angeles

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does Kate react to the customer's criticism in the scene?

She calmly addresses the issue

She ignores the customer

She reacts emotionally

She asks for help from her team

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the customer criticize in the scene?

The dessert

The rare steak

The soup

The salad

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the key takeaway from the scene according to Charles Bellingham?

Avoid client interactions

Always agree with the customer

Express your true feelings

Handle objections professionally

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you be grateful for when dealing with client objections?

Your inner voice

Your team

Your experience

Your skills

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