HR Administration and User Roles

The video tutorial covers various aspects of HR service delivery in ServiceNow, including the capabilities and limitations of HR admin roles, the process of managing HR groups, and configuring access controls. It also discusses the types of information contained in HR profiles, the application of user criteria to knowledge base articles, and the requirements for HR application tables. Additionally, it explains the conditions for case assignment to agents and the rules for accessing confidential HR profile data. The video concludes with a discussion on HR document templates and a call to action for viewers.

What can an HR admin without system admin roles do? Choose three options.

• Create HR criteria

• Reset user passwords

• Add users to groups

• Modify the HR Administration properties

• Grant roles to users or groups

How can a user with only the admin role add members to HR groups after the HR admin role has been removed?

• Elevate their role to security admin

• Follow the same process as with any group membership change

• Can no longer add members to HR groups

• Impersonate an HR admin

Which filter by options are available in the create bulk cases module? Choose four options.

• Upload file

• HR profiles

• HR criteria

• User criteria

• Document template

What must be done first to configure an access control for the employee relations case table if you have both admin and HR admin roles?

• Nothing needs to be done

• Manually add security admin role to the user record

• Elevate your role to security admin from the user drop down in the banner

• Add the delegated developer role to your user record

What type of information does the HR profile contain?

• Personal employee data

• Group membership and role information

• User login and Department information

• A user's password

How many user criteria records may be applied to a single KB or KB article?

• Only two

• Only three

• Unlimited

• Only one

In the base ServiceNow instance, how are user criteria used?

• To control which user can access the HR case application

• To control what a user sees in the information and suggested reading widgets

• To control read and write access to knowledge bases and articles

• To control which user can access the HR service portal

Which of the following are true for an HR application as it relates to the user table and the HR profile table?

• Both are required

• Only the user table is required in HR

• Neither are required

• Only HR profile table is required in HR

What determines the condition a case must meet before it can be assigned to an agent in the base instance?

• Escalation rules

• ACLs

• Client rules

• Matching rules

What types of HR document templates may be created in ServiceNow? Choose two options.

• Document template

• Text document templates

• Word document template

• PDF document templates