Channel Management in Hospitality

The video explains the role of online travel agents (OTAs) like Booking, TripAdvisor, Airbnb, and Expedia in distributing hotel rooms. It highlights the challenges of manually managing room availability across multiple channels and introduces the concept of a channel manager. A channel manager automates the distribution process, ensuring real-time updates across all platforms, preventing overbooking, and simplifying rate adjustments.

Which of the following is NOT an example of an online travel agent (OTA)?

• Google Maps

• Booking.com

• TripAdvisor

• Airbnb

What is the main benefit of distributing rooms on multiple OTAs?

• To increase room prices

• To reduce the number of bookings

• To limit the number of available rooms

• To reach a wider audience and increase revenue

What is a major challenge of managing room availability manually across multiple channels?

• It simplifies the booking process

• It is time-consuming and prone to errors

• It increases the number of bookings

• It reduces the need for staff

How does a channel manager help in managing hotel rooms?

• By increasing room prices

• By reducing the number of available rooms

• By automatically updating room availability across all channels

• By manually updating each OTA

What happens when a customer books a room through one channel using a channel manager?

• The availability is updated across all channels

• The booking is only updated on that channel

• The booking is canceled automatically

• The room is removed from all channels