Customer Reservation Interaction Analysis

Customer Reservation Interaction Analysis

Assessment

Interactive Video

English, Life Skills, Fun

1st - 5th Grade

Hard

Created by

Aiden Montgomery

FREE Resource

The video features a conversation about booking a table for three people on a Tuesday at 7 PM. The customer, Jenny Zielinski, provides her name for the reservation. The interaction concludes with a confirmation and a friendly farewell, accompanied by music at the beginning and end.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the initial interaction between the customer and the staff?

The customer asks for a menu.

The staff greets the customer.

The customer complains about the service.

The staff offers a discount.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For which day does the customer want to reserve a table?

Wednesday

Thursday

Tuesday

Monday

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many people will be dining according to the reservation?

Five

Four

Three

Two

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What time is the reservation made for?

6:00 PM

7:00 PM

8:00 PM

9:00 PM

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the customer's last name?

Smith

Johnson

Zielinski

Brown