
Customer Service Scenarios in Retail

Interactive Video
•
Business, Life Skills
•
5th - 8th Grade
•
Hard

Aiden Montgomery
FREE Resource
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5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the customer initially doing when approached by the store assistant?
Looking for a specific item
Browsing the store
Asking for help
Trying on clothes
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What issue does the customer face with the sweater they tried on?
It's the wrong color
It's too big
It's too expensive
It's too small
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does the store assistant help the customer find the right size?
Checks the rack again
Looks in the back
Orders it online
Suggests a different style
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What payment method does the customer inquire about?
Debit card
Cash
Credit card
Gift card
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What benefit does the customer receive for opening an account with the store?
10% off the first purchase
A free item
Free shipping
A gift card
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