Understanding Pharmacy Conversations

A customer visits a pharmacy seeking relief for a sore throat and persistent cough. The pharmacist offers a choice between syrup and lozenges, explaining the usage instructions for the lozenges. The customer inquires about antibiotics but is advised to see a doctor for a prescription. The transaction concludes with the purchase of lozenges.

What symptoms does the customer mention when seeking help?

• Headache and fever

• Sore throat and persistent cough

• Back pain and dizziness

• Stomach ache and nausea

Why does the customer choose lozenges over syrup?

• Lozenges are more effective

• Lozenges are recommended by the pharmacist

• Lozenges are cheaper

• Lozenges taste better

How often should the lozenges be taken?

• Twice a day

• Once a day

• Every 4 to 6 hours

• Every 2 to 3 hours

What does the pharmacist ask about before confirming the lozenge purchase?

• If the customer prefers syrup

• If the customer is allergic to any medicine

• If the customer has insurance

• If the customer has a prescription

What advice does the pharmacist give regarding the persistent cough?

• Drink more water

• Consult a doctor if it continues

• Increase the dosage of lozenges

• Try a different medication