Workplace Communication Scenarios

Albert answers a call from Sue, who is looking for Mr. Sanchez. Albert informs her that Mr. Sanchez is in a meeting with accountants. Sue mentions Barbara, the new receptionist, and asks about her work and computer location. Albert confirms that the receptionist works for Mr. Sanchez but is unable to help further as he is busy with an electrician. He suggests that Brad might be able to assist. The call concludes with Sue understanding the situation and ending the conversation.

Who is Albert speaking with on the phone?

• Brad

• Barbara

• Sue

• Mr. Sanchez

Where is Mr. Sanchez during the call?

• In his office

• In a meeting with the accountants

• At lunch

• On vacation

Who is the new receptionist mentioned in the conversation?

• Brad

• Barbara

• Albert

• Sue

For whom does the receptionist work?

• Brad

• The accountants

• Mr. Sanchez

• Albert

Who might Sue ask for help after speaking with Albert?

• The electrician

• Barbara

• Mr. Sanchez

• Brad