Conflict Management Concepts and Misconceptions

Carol, a licensed clinical mental health counselor, discusses conflict management, focusing on anger management and domestic violence. She explains the types of anger, the importance of managing rather than resolving conflict, and the impact of burnout. Carol provides strategies for conflict resolution, emphasizing empathy and communication, and offers practical tips and resources for managing conflict effectively.

What is Carol's preferred term when dealing with conflict?

• Results

• Management

• Resolution

• Repair

According to Carol, what is a common misconception about domestic violence?

• It is not a serious issue

• It only involves physical harm

• It is always reported

• It can happen with strangers

Which of the following is NOT a type of anger discussed by Carol?

• Aggressive

• Passive

• Passive-aggressive

• Assertive

What does Carol suggest is the opposite of conflict?

• Silence

• Compassion

• Avoidance

• Aggression

What is a myth about conflict according to Carol?

• Conflict is necessary

• Conflict should be avoided

• Conflict is normal

• Conflict can be managed

Why is it advised not to address conflicts immediately when tired or impaired?

• It allows time for the conflict to resolve itself.

• It ensures both parties are in a better state to resolve the issue.

• It helps in avoiding unnecessary arguments.

• It can lead to more productive discussions.

What is the primary focus of the 'tree analogy' in conflict management?

• To find quick solutions to conflicts.

• To understand the root causes like grief and trauma.

• To avoid conflicts altogether.

• To identify the immediate issues causing conflict.

What is the purpose of the 'Hot Topic' method in conflict resolution?

• To schedule a time to discuss conflicts in a controlled manner.

• To address conflicts as soon as they arise.

• To resolve conflicts through written communication only.

• To avoid discussing conflicts altogether.

Which of the following is NOT a fair fighting rule?

• Discuss one issue at a time.

• Express feelings without yelling.

• Take turns speaking.

• Use stonewalling to avoid conflict.

How can emotional intelligence aid in conflict resolution?

• By ensuring conflicts are resolved quickly.

• By making conflicts more intense.

• By helping to understand and manage emotions during conflicts.

• By allowing one to ignore the conflict.