
Troubleshooting Mobile Device Issues
Interactive Video
•
Computers, Life Skills, Instructional Technology
•
7th - 12th Grade
•
Practice Problem
•
Hard
Ethan Morris
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step you should try if an app is not performing well on your mobile device?
Contact tech support
Update the operating system
Restart the phone
Reinstall the app
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can you force stop an app on an Android device?
Swipe up on the app
Double tap the home button
Go to settings, select the app, and choose force stop
Restart the device
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What might prevent an app from updating to the latest version?
Outdated operating system
No payment method on file
No internet connection
Lack of storage space
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you check if your mobile device's battery is rapidly depleting?
App updates
Network signal range
Bluetooth settings
Wi-Fi connection
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a common reason for a mobile device to reboot unexpectedly?
Full storage
Software issues
Low battery
Outdated apps
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do if you have no connectivity on a Wi-Fi network?
Disable Bluetooth
Restart the device
Check for app updates
Move closer to the access point
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in troubleshooting Bluetooth connectivity issues?
Move closer to the Bluetooth device
Update the operating system
Check if Bluetooth is turned on
Restart the device
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