Consumer Rights and Responsibilities

The video tutorial discusses consumer rights and protection, emphasizing the importance of being aware of one's rights when purchasing goods and services. It presents two case studies: Radha's experience with a defective juicer and Vinod's issue with a gold necklace's purity. The video explains key consumer rights in India, such as the right to safety, the right to be informed, the right to choose, the right to be heard, and the right to redress. It highlights the need for consumers to be informed and proactive in seeking redress against unfair trade practices.

What is the primary focus of consumer rights?

• To increase market competition

• To protect consumers from unfair practices

• To ensure consumers get discounts

• To promote brand loyalty

Who is Raju ChaCha in the Parivaar society?

• A walking encyclopedia

• A local shopkeeper

• A government official

• A consumer rights activist

What issue did Radha face with her juicer?

• It was the wrong color

• It was too expensive

• It was not delivered on time

• It gave her a mild shock

What should consumers look for when buying products?

• The cheapest price

• The largest size

• The most popular brand

• Quality marks like ISI or AG mark

Which consumer right was breached when Radha was not shown other juicer brands?

• Right to choose

• Right to safety

• Right to be informed

• Right to redress

What was the issue with Mr. Vinod's gold necklace?

• It was overpriced

• It was not delivered

• It was not 22 karat as claimed

• It was a different design

What right allows consumers to seek compensation for unfair trade practices?

• Right to redress

• Right to be informed

• Right to safety

• Right to choose

Which right ensures consumers are informed about product quality and price?

• Right to redress

• Right to choose

• Right to be informed

• Right to safety

What is the first step if a consumer's rights are infringed?

• Speak to the shopkeeper

• Contact the media

• Ignore the issue

• File a complaint with the consumer forum

What is the right to be heard?

• The right to choose products

• The right to complain loudly

• The right to safety

• The right to have consumer interests considered