Roger's Humorous Business Letter Insights

Roger seeks help to draft an apology email to win back clients after a disastrous year for his air conditioning business. He shares personal anecdotes and promises to improve his services. Despite his struggles, he is determined to fix both his business and personal life, starting with careful repairs and client communication.

What was the main issue Roger faced with his business last year?

• His fruit leather belt company failed.

• He had a dispute with his business partner.

• He damaged property in his air conditioning business.

• He lost all his clients.

What does Roger's business primarily deal with?

• Fruit leather belts.

• Heating systems.

• Air conditioning services.

• Electrical repairs.

Why can't Roger type the letter himself?

• He doesn't know how to type.

• His hands are sticky with belt fruit.

• He prefers dictating letters.

• He is too busy with other tasks.

What does Roger reflect on in his letter?

• His childhood memories.

• His favorite hobbies.

• The challenges of last summer.

• His future business plans.

What humorous element does Roger include in his letter?

• A humorous take on HVAC terminology.

• A funny incident with a client.

• A story about his childhood.

• A joke about his ex-wife's name.

What personal detail does Roger share about his family?

• His family lives abroad.

• His children have cat names.

• He has no children.

• He has a large family.

What does Roger promise to do differently this time?

• Expand his business to new areas.

• Hire more staff.

• Avoid putting his foot through ceilings.

• Offer discounts to all customers.

What does Roger humorously admit about his letter?

• It is too short.

• It contains many spelling mistakes.

• It lacks a personal touch.

• It is written in a foreign language.

What does Roger ask his customers to do at the end of his letter?

• Provide feedback on his services.

• Refer him to new clients.

• Give him a second chance.

• Visit his office.

What is Roger's plan for starting work in the attic?

• To be cautious and avoid mistakes.

• To hire a professional team.

• To quickly finish the job.

• To use new equipment.