Hotel Guest Service Issues

A hotel guest in room 613 contacts reception twice to report issues. First, the guest complains about a malfunctioning air conditioning unit, and the receptionist promises to send someone to fix it. Later, the guest calls again to report a problem with the Wi-Fi signal, and the receptionist connects them to IT support for assistance.

What problem does the guest in room 613 initially report to the reception?

• The air conditioning is not functioning.

• The room service is delayed.

• The television is not working.

• The lights are flickering.

How does the receptionist respond to the air conditioning issue?

• Offers a room change.

• Suggests opening a window.

• Promises to send someone to fix it.

• Provides a fan.

What is the second issue the guest reports to the reception?

• The television is not working.

• The room is too noisy.

• The minibar is empty.

• The Wi-Fi signal is not available.

What solution does the receptionist offer for the Wi-Fi problem?

• Offers a Wi-Fi booster.

• Connects the guest to IT support.

• Suggests using mobile data.

• Provides a new password.

Which room number is experiencing the issues?

• Room 512

• Room 613

• Room 714

• Room 815