Hotel Check-in Scenarios

The video tutorial demonstrates a hotel check-in conversation. It begins with greetings and an introduction, followed by a reservation confirmation where the guest provides their name. The conversation includes a clarification of the spelling of the guest's surname. Finally, the guest is assigned a room, concluding the check-in process.

What does Rob Walker mention when he first introduces himself?

• He is visiting a friend.

• He wants to cancel a booking.

• He has a reservation.

• He is looking for directions.

What information does the receptionist ask for after Rob mentions his reservation?

• His surname.

• His email address.

• His room preference.

• His phone number.

How does Rob spell his surname?

• W-A-L-C-K-E-R

• W-A-L-K-E-R

• W-A-L-K-A-R

• W-A-L-K-I-R

What room number is assigned to Mr. Walker?

• Room 312

• Room 231

• Room 321

• Room 123

What is the final response from Mr. Walker after receiving his room number?

• He asks for directions.

• He thanks the receptionist.

• He requests a different room.

• He inquires about breakfast.