Theatre Reservation Scenarios

A customer calls the Toronto Grand Theatre to reserve tickets for Hamlet. Initially, the desired date is sold out, but an alternative date is available. The customer confirms the number of tickets and provides their name to finalize the reservation.

What is the purpose of the caller's contact with the Toronto Grand Theatre?

• To inquire about the theatre's history

• To complain about a previous visit

• To ask for directions to the theatre

• To make a reservation for a play

Which play does the caller want to see?

• King Lear

• Hamlet

• Othello

• Macbeth

What happens when the caller asks for tickets on May 5th at 7 p.m.?

• The tickets are available

• The show is canceled

• The tickets are sold out

• The caller is put on hold

How many adult tickets does the caller request?

• Three

• Two

• Four

• One

What is the name given by the caller for the reservation?

• David Brown

• Peter Jackson

• Michael Johnson

• John Smith