Building and Rebuilding Trust

The video discusses the importance of trust as a foundation for progress and explores scenarios where trust is broken. It shares personal experiences from working at Uber, highlighting the challenges and solutions related to trust. The components of trust—authenticity, logic, and empathy—are examined, along with strategies to address their wobbles. The video concludes with a case study of Uber, illustrating practical solutions to rebuild trust.

What is considered the foundation for everything we do, according to the speaker?

• Trust

• Leadership

• Communication

• Innovation

What drew the speaker to join Uber despite its challenges?

• The company's innovative technology

• The company's financial success

• The opportunity for redemption

• The chance to work with a famous CEO

Which of the following is NOT one of the three components of trust mentioned by the speaker?

• Logic

• Innovation

• Empathy

• Authenticity

What is the most common 'wobble' in trust according to the speaker?

• Empathy

• Communication

• Authenticity

• Logic

What is the suggested solution for improving communication of logic?

• Using more technical jargon

• Starting with a clear point

• Avoiding any supporting evidence

• Using complex storytelling

What does the speaker suggest doing to reduce distractions and improve empathy?

• Using more technology

• Scheduling more meetings

• Putting away cell phones

• Increasing workload

What challenge does the speaker mention about being authentic?

• It is easy when around similar people

• It is always celebrated in organizations

• It is difficult when representing differences

• It is not important for trust

What does the speaker believe is necessary for achieving greater excellence?

• Celebrating differences

• Following traditional methods

• Avoiding risks

• Fitting in with the majority

What was a common issue in Uber meetings that affected empathy?

• Lack of agenda

• Texting during meetings

• Too many participants

• Long meeting durations

What was the solution to the logic wobble at Uber?

• Reducing promotions

• Increasing workload

• Providing executive education

• Hiring more managers