Understanding Trust

The video challenges common beliefs about trust, arguing that the decline in trust is not as widespread as opinion polls suggest. It emphasizes the importance of differentiated trust, where trust is placed based on competence, honesty, and reliability. The aim should not be more trust, but rather trust in the trustworthy. The task of rebuilding trust is reframed as providing evidence of trustworthiness, as trust is ultimately given by others.

What are the three common beliefs about trust that the speaker challenges?

• Trust is irrelevant, we need to ignore trust, and trust is unimportant.

• Trust has declined, we need more trust, and we should rebuild trust.

• Trust is constant, we need to maintain trust, and trust is self-sustaining.

• Trust has increased, we need less trust, and trust is easy to rebuild.

According to the speaker, why are opinion polls not reliable indicators of trust levels?

• They are conducted too infrequently.

• They record opinions, which may not reflect actual trust levels.

• They focus on specific individuals rather than general attitudes.

• They only measure financial trust.

What does the speaker suggest is a more intelligent aim than simply having more trust?

• Trusting based on financial status.

• Placing trust intelligently and refusing it when necessary.

• Trusting only those who are popular.

• Having more trust in everyone.

What are the three criteria the speaker mentions for judging trustworthiness?

• Appearance, speech, and behavior.

• Education, experience, and age.

• Competence, honesty, and reliability.

• Popularity, wealth, and influence.

Why does the speaker believe that systems of accountability can have the opposite effect of what is intended?

• They are only applicable to certain professions.

• They distract from the actual tasks by focusing on paperwork.

• They are too expensive to maintain.

• They are not well understood by the public.

What is the speaker's view on the task of rebuilding trust?

• It can be achieved through opinion polls.

• It is unnecessary in modern society.

• It is about being trustworthy and providing evidence of it.

• It is solely the responsibility of institutions.

What does the speaker suggest is essential for providing evidence of trustworthiness?

• Being secretive and mysterious.

• Making oneself vulnerable to others.

• Relying solely on opinion polls.

• Avoiding any form of accountability.

How does the speaker suggest we should approach trust in relationships?

• By trusting everyone equally.

• By focusing on trustworthiness and judging when others are trustworthy.

• By avoiding trust altogether.

• By relying on public opinion.

What example does the speaker give to illustrate trustworthiness in a commercial context?

• A car dealership providing discounts.

• A bank offering high interest rates.

• A shop allowing returns without questions.

• A restaurant offering free meals.

What is the main moral of the speaker's talk?

• Trust is irrelevant in modern society.

• Opinion polls are the best measure of trust.

• We need to think more about trustworthiness and how to demonstrate it.

• We should focus on trust rather than trustworthiness.