Strategies for Handling Difficult People

The video discusses strategies for handling difficult people, emphasizing self-reflection, emotional control, rapport building, and constructive engagement. It highlights the importance of examining personal contributions to conflicts, managing emotions like anger, and using techniques such as mirroring and reciprocity to build connections. The video also advises on approaching conflicts face-to-face and suggests limiting exposure or seeking professional help if necessary.

What is a common ineffective strategy for dealing with difficult people?

• Controlling emotions

• Engaging constructively

• Avoiding conflict

• Developing rapport

What is the first step in dealing with difficult people according to the transcript?

• Seeking revenge

• Avoiding the situation

• Examining oneself

• Blaming others

What percentage of top performers are skilled at managing their emotions during stress?

• 100%

• 70%

• 50%

• 90%

What is a common emotional reaction to difficult people?

• Indifference

• Anger

• Joy

• Fear

What technique involves replicating the way another person is talking?

• Ignoring

• Mirroring

• Criticizing

• Analyzing

What principle involves the tendency to repay a favor?

• Reciprocity

• Sympathy

• Antipathy

• Empathy

What is a recommended way to approach a difficult person?

• Via text message

• Face to face

• Through email

• In front of others

What should you focus on when discussing issues with a difficult person?

• Their appearance

• Their intention

• Their past mistakes

• Their behavior

What should you do if all strategies to deal with a difficult person fail?

• Quit the job

• Confront aggressively

• Report to HR

• Ignore the person

What is one of the four key strategies for handling difficult people?

• Avoiding them

• Changing yourself

• Ignoring them

• Confronting them