Do's and Don'ts of Social Media and Texting for Work

The video discusses the do's and don'ts of using social media and texting, emphasizing the importance of respectful communication. It advises against texting in face-to-face situations and highlights the need for sensitivity. The video also covers social media use in the workplace, urging viewers to avoid emotional posts and to involve the right people for responses. It concludes by encouraging continuous improvement in communication skills.

What should you do before sending a text message?

• Ask someone else to send it for you

• Send it immediately to avoid forgetting

• Ignore the recipient's preferences

• Think about the content and its impact

Why is it important to be cautious with sensitive information in texts?

• It can be easily misunderstood

• It is always stored permanently

• It might be seen by unintended recipients

• It is difficult to type on a phone

What is a recommended action if you receive a critical post about your organization?

• Respond immediately with your personal opinion

• Ignore it completely

• Take a break and involve the right team for a response

• Delete the post immediately

What should you avoid doing when feeling emotional about a situation?

• Taking a walk

• Writing in a journal

• Talking to a friend

• Posting on social media

What is a key principle for effective communication?

• Think about what you would like to receive

• Communicate only when necessary

• Use complex language to impress

• Avoid communication in sensitive situations