Mastering Competency-Based Interview Questions

The video provides guidance on answering competency-based interview questions, offering four example answers to common questions. It emphasizes the importance of understanding the purpose of these questions and using structured responses like the STAR method. The examples cover problem-solving, handling difficult situations, describing work ethic, and building relationships, highlighting key skills and approaches to impress interviewers.

What is the primary purpose of competency-based interview questions?

• To determine the candidate's salary expectations

• To assess the candidate's physical abilities

• To evaluate the candidate's skills, knowledge, and attitudes

• To test the candidate's general knowledge

In the STAR method, what does the 'S' stand for?

• Solution

• Summary

• Situation

• Strategy

What approach did the speaker use to solve the customer's problem in the example?

• Offering a discount

• Passing the customer to another team

• Listening carefully and showing empathy

• Ignoring the customer's issue

How did the speaker handle the underperforming team member?

• By transferring the team member to another department

• By ignoring the issue

• By creating a performance plan and offering support

• By firing the team member

What is a key element of a strong work ethic according to the speaker?

• Completing tasks as quickly as possible

• Working overtime every day

• Having a 100% attendance record

• Being passionate about the role

What is considered the foundation of building great relationships at work?

• Frequent social gatherings

• Competition among colleagues

• Strict adherence to rules

• Regular communication and listening

In the example of inter-departmental cooperation, what was added to the process?

• A new software tool

• An additional layer for tracking and budgeting

• A weekly meeting

• A new team member