How to Hold Someone Accountable

The video tutorial discusses the concept of 360-degree accountability, emphasizing that everyone is accountable to each other, including leaders, staff, and clients. It outlines steps for holding someone accountable, starting with setting clear expectations and gathering accurate information. The importance of maintaining a constructive tone during conversations is highlighted, along with providing specific feedback. The tutorial also covers how to receive feedback positively, viewing it as a gift and an opportunity for improvement.

What is the main idea behind 360-degree accountability?

• Customers are not part of accountability.

• Accountability is only for staff members.

• Everyone is accountable to each other.

• Only team leaders are accountable.

What is the first step in holding someone accountable?

• Gathering data about their performance.

• Setting clear expectations and goals.

• Starting a conversation immediately.

• Providing feedback without examples.

Why is it important to have the right tone during an accountability conversation?

• To make the person feel guilty.

• To avoid defensiveness and encourage collaboration.

• To show authority and control.

• To ensure the person feels blamed.

What should you focus on when giving feedback?

• The person's personality.

• General comments without examples.

• Avoiding any suggestions for improvement.

• Specific behaviors with examples.

How should you respond when someone gives you feedback?

• By being defensive and angry.

• By ignoring the feedback.

• By listening and considering it a gift.

• By arguing against the feedback.