SEA UN OYENTE EXCEPCIONAL - Be an Outstanding Listener

The video tutorial emphasizes the importance of being an exceptional listener by paying full attention, avoiding distractions, and using nonverbal cues like eye contact and nodding. It highlights the role of asking open-ended questions and showing empathy to understand the speaker better. The tutorial also covers summarizing and using closed-ended questions to ensure understanding and guide conversations toward resolutions.

What is one way to ensure you are fully attentive when someone is speaking to you?

• Think about your response while they talk

• Keep your phone in hand

• Make good eye contact

• Look at the screen

Which of the following is a nonverbal signal that shows you are listening?

• Crossing your arms

• Nodding occasionally

• Looking away

• Checking your watch

What type of questions should you ask to explore issues further?

• Closed-ended questions

• Rhetorical questions

• Open-ended questions

• Yes or no questions

How can you show empathy while listening?

• By focusing on your own experiences

• By interrupting them frequently

• By imagining the difficulty of their situation

• By ignoring the speaker's emotions

What is the purpose of using closed-ended questions in a conversation?

• To introduce new topics

• To summarize and check understanding

• To confuse the speaker

• To avoid resolution