RESPETAR LA PRIVACIDAD Y CONFIDENCIALIDAD - Respect Privacy and Confidentiality

The video tutorial explains the difference between privacy and confidentiality, emphasizing the importance of respecting both in the workplace. It provides guidelines for maintaining confidentiality, such as informing clients about how their information will be used and being cautious with social media. The tutorial also discusses the consequences of breaching trust and offers advice on handling dilemmas when revealing confidential information might be necessary.

What is the primary distinction between privacy and confidentiality?

• Privacy and confidentiality are the same concepts.

• Privacy is about controlling access to personal information, while confidentiality is about how shared information is handled.

• Privacy is about sharing information freely, while confidentiality is about keeping secrets.

• Confidentiality is about controlling access to personal information, while privacy is about how shared information is handled.

How should you inform a new customer about confidentiality?

• Tell them that their information will be shared with everyone.

• Clearly explain that their information will be kept confidential and describe how it will be shared if necessary.

• Avoid discussing confidentiality altogether.

• Assume they already know about it.

Why should you be cautious about social media posts?

• They can be fun to share.

• They might infringe on others' privacy.

• They are always private.

• They are irrelevant to confidentiality.

What is a potential consequence of breaking trust by revealing confidential information?

• It immediately repairs the relationship.

• It can damage trust and take time to rebuild.

• It has no impact on the relationship.

• It strengthens the relationship.

What should you do if faced with the dilemma of revealing confidential information due to a risk of harm?

• Reveal the information immediately.

• Make the decision without consulting anyone.

• Consult someone you trust for advice.

• Ignore the risk and keep the information secret.