Grace Kelly at the 28th Annual Academy Awards in 1956

The speaker expresses a sincere apology.

What is the primary purpose of an apology?

• To show regret

• To give a compliment

• To express happiness

• To make a joke

Why might someone repeat the word 'very' in an apology?

• To make it sound more formal

• To emphasize their regret

• To confuse the listener

• To shorten the apology

What is a key element in making an apology effective?

• Ignoring the issue

• Using complex vocabulary

• Showing genuine remorse

• Being vague

Which of the following is NOT a reason to apologize?

• To express indifference

• To acknowledge a mistake

• To show empathy

• To mend a relationship

What is the final step in delivering an apology?

• Ignoring the issue

• Blaming someone else

• Explaining the mistake

• Concluding with sincerity