How to Deal with Rude People at Work

The video discusses the prevalence of bad habits and unprofessional behavior in society and workplaces, highlighting issues like disrespect and incivility. It references studies showing the negative impact on performance and offers strategies for leaders and team members to foster a positive environment.

What societal issue is highlighted as a cause of frustration in conversations?

• Overuse of formal language

• People being too polite

• Everyone needing to be right

• Lack of technology

According to Robert Herjavec, which of the following is NOT a top unprofessional behavior in the workplace?

• Punctuality

• Attire

• Yelling

• Disrespect

What is a major consequence of incivility in the workplace as per the study by Porath and Pearson?

• Decreased performance and commitment

• Higher employee satisfaction

• Increased creativity

• Improved customer service

What is a recommended action for leaders to combat negativity in the workplace?

• Avoid setting expectations

• Lead by example

• Ignore the issue

• Encourage gossip

If a supervisor is the source of negativity, what is a suggested approach?

• Bring a trusted colleague for a semi-private discussion

• Resign immediately

• Ignore the behavior

• Confront them publicly