HST-CNA - Conversation and Sending Messages

The video tutorial outlines the skills required for a nurse aide, focusing on effective communication with residents. It lists ten key skills, such as greeting residents by their preferred name, identifying oneself, and using social reinforcers. An example interaction demonstrates these skills in practice, highlighting the importance of listening, responding, and ensuring resident comfort.

Why is it important for a nurse aide to greet a resident by their preferred name?

• It helps in building a personal connection.

• It is a requirement by law.

• It makes the resident feel uncomfortable.

• It is a way to avoid using their real name.

What should a nurse aide do to ensure effective communication with a resident?

• Use technical jargon to sound professional.

• Ignore the resident's responses.

• Face the resident and avoid talking into space.

• Talk to the resident while looking away.

Which of the following is a social reinforcer that a nurse aide can use?

• Ignoring the resident.

• Using praise and smiles.

• Avoiding eye contact.

• Speaking in a monotone voice.

In the practical example, what does the nurse aide do to address the resident's pain?

• Tells the resident to wait until the next day.

• Ignores the resident's complaint.

• Promises to bring food immediately.

• Discusses pain medication options with the nurse.

How does the nurse aide ensure the resident is informed before leaving the room?

• By informing the resident about the next steps.

• By leaving without saying anything.

• By telling the resident to wait for someone else.

• By asking the resident to guess what will happen next.