Be an Outstanding Listener

The video tutorial explains how to be an outstanding listener by emphasizing full attention, avoiding distractions, and using non-verbal cues like eye contact and nodding. It highlights the importance of asking open questions and showing empathy to support the speaker. The tutorial also covers the need to truly understand and summarize the conversation, using closed questions to confirm understanding. Finally, it discusses guiding conversations towards a resolution through effective listening.

What is one way to show you are actively listening to someone?

• Look at your computer screen

• Think about your next meeting

• Make good eye contact

• Check your phone frequently

Which of the following is an example of an open question?

• What do you think you can do about this?

• Is the software working?

• Are you upset with Maria?

• Is this your final decision?

How can you show empathy when listening to someone?

• By ignoring their emotions

• By imagining their situation is easy

• By acknowledging their difficulties

• By changing the topic

What is the purpose of using closed questions in a conversation?

• To distract the speaker

• To summarize and confirm understanding

• To introduce new topics

• To avoid listening

How can outstanding listening help in a conversation?

• By making the conversation longer

• By guiding it towards a resolution

• By focusing on unrelated topics

• By ignoring the speaker's needs