Professional English On The Telephone - 38 Useful Phrases

This video tutorial provides a comprehensive guide to making and receiving business phone calls. It covers professional ways to answer calls, introduce oneself, and handle various scenarios such as identifying callers, connecting calls, and dealing with connection issues. The tutorial also offers strategies for managing fast speakers and verifying information before ending a call.

What is the most professional way to answer a business phone call?

• Hello, who is this?

• Hi, this is [Your Name].

• Hello, [Company Name], [Your Name] speaking. How can I help you?

• Hey, what's up?

If a caller does not give their name, what is a polite way to ask for it?

• Who are you?

• What's your name?

• May I ask who's calling?

• Identify yourself, please.

How should you respond if you are the person the caller wants to speak to?

• I don't know who you are.

• Yes, this is he/she.

• No, you have the wrong number.

• Please hold.

What should you do if the phone connection is poor and you can't hear the caller?

• Ignore it and continue the call.

• Ask them to call back later.

• Hang up immediately.

• Apologize and suggest calling back later.

What is a polite way to ask someone to speak louder?

• I can't hear you.

• Speak up, please.

• Why are you whispering?

• Can you shout?

How can you ensure you have recorded a caller's information correctly?

• Guess the details.

• Ask them to repeat everything.

• Use the International spelling alphabet to confirm.

• Assume you got it right.

What is a courteous way to end a business phone call?

• I'm done talking.

• Is there anything else I can help you with?

• See you later.

• Goodbye.