Employee Experience in a Labor-Starved Economy

The video discusses the impact of the labor shortage on businesses like Atrium Health and Chipotle. Atrium Health faces increased turnover, while Chipotle leverages digital growth to maintain operations. Both companies focus on employee experience, using data collection to understand needs and improve retention. They emphasize aligning employee purpose with company goals and offer benefits like education and mental health support. Wage adjustments are made to stay competitive. The video also covers digitization challenges and strategies, and how companies handle vaccine mandates.

How has the Great Resignation impacted businesses according to Bish?

• Turnover rates have significantly increased.

• It has had no impact on businesses.

• Turnover rates have significantly decreased.

• It has led to increased employee retention.

What strategy does Chipotle use to maintain a steady flow of part-time applicants?

• Offering full-time positions only

• Closing restaurants during off-peak hours

• Reducing employee benefits

• Leveraging digital business growth

What is a key method used by companies to understand employee needs?

• Reducing employee wages

• Formal and informal feedback collection

• Eliminating part-time positions

• Increasing working hours

What benefit did Chipotle find most favorable among employees in recent surveys?

• Remote work options

• Flexible working hours

• High wages

• Excellent benefits

How do companies justify the cost of employee benefits?

• By demonstrating reduced turnover

• By increasing product prices

• By reducing customer service

• By cutting other expenses

What is a long-term strategy for companies investing in employee benefits?

• Focusing solely on short-term gains

• Eliminating training programs

• Reducing employee numbers

• Aligning with growth and development goals

What is a challenge faced by companies during digital transformation?

• Overabundance of resources

• Excessive employee engagement

• Difficulty in finding skilled talent

• Lack of interest in technology

How does Chipotle ensure its digital projects are successful?

• By ignoring employee feedback

• By hiring external consultants only

• By involving employees in the process

• By reducing digital investments

How is Chipotle handling vaccine mandates?

• By ignoring all guidelines

• By closing all restaurants

• By following CDC and national guidelines

• By mandating vaccines for all employees

What approach does Atrium Health take towards vaccine mandates?

• Mandating vaccines without exemptions

• Leaving it to employee discretion

• Mandating vaccines with exemptions

• Ignoring vaccine requirements