How to Do Issue Management

The video tutorial covers the essential aspects of issue management in project management. It explains the difference between risks and issues, emphasizing the certainty of issues. The tutorial outlines steps to identify, analyze, and prioritize issues, stressing the importance of a no-blame culture. It discusses planning responses, assigning responsibilities, and taking corrective actions. The importance of ongoing tracking, reporting, and maintaining an issue log is highlighted for effective project governance.

What is the primary difference between risks and issues in project management?

• Risks are certain events, while issues are uncertain.

• Risks are uncertain events, while issues are certain.

• Risks and issues are both uncertain events.

• Risks and issues are both certain events.

Why is it important to create a 'no blame, no fear' culture in issue management?

• To ensure issues are ignored.

• To assign blame to the person who reports the issue.

• To encourage team members to hide issues.

• To make team members feel comfortable reporting issues.

What factors should be considered when analyzing the priority of an issue?

• The issue's impact on the project manager's workload.

• The issue's impact on team morale.

• The issue's impact on schedule, budget, and quality.

• The issue's impact on the company's reputation.

When should an issue be escalated to higher authorities?

• When it can be resolved by the project manager alone.

• When it requires additional resources beyond the current budget.

• When it has no impact on the project.

• When it is a minor issue.

What is the first step in planning a response to an issue?

• Escalating the issue immediately.

• Assigning responsibility for the issue.

• Documenting the issue in a report.

• Ignoring the issue.

Why is it important to communicate the issue and response to stakeholders?

• To blame stakeholders for the issue.

• To make stakeholders aware and allow them to adjust their work.

• To ensure stakeholders are unaware of the issue.

• To keep the issue a secret.

What is the purpose of maintaining an issue log?

• To confuse team members about the status of issues.

• To increase the workload of the project manager.

• To hide issues from the team.

• To track and manage issues effectively.