Marriott CEO on Travel Demand, Expanding in China, Hiring Workers

Tony Capuano discusses the challenges faced by Marriott during the pandemic, including honoring Arnie Sorenson's legacy, adapting to labor market changes, and navigating international complexities. He highlights the importance of resilience, technological adaptations, and restoring confidence in the travel industry. The discussion also covers domestic demand in China, global travel trends, and wage pressures from competitors like Amazon.

What was Tony Capuano's approach to managing Marriott after Arne Sorenson's passing?

• Focusing solely on financial growth

• Honoring Sorenson's legacy by continuing his work

• Reducing the company's global footprint

• Implementing entirely new strategies

What is one of the main challenges Marriott faces in hiring personnel?

• Lack of interest in the hospitality industry

• High employee turnover rates

• Competition from other thriving industries

• Insufficient training programs

How does Marriott view its operations in China?

• As a purely American company

• As a Chinese company due to asset ownership

• As a small player in the market

• As a temporary venture

What factor significantly influences Marriott's ability to adapt to global travel changes?

• Customer feedback surveys

• Annual market reviews

• Real-time data tracking

• Historical data analysis

What technological change is likely to endure in the hospitality industry post-pandemic?

• Increased face-to-face interactions

• Contactless technology

• Elimination of mobile apps

• Return to traditional check-in methods

How is Amazon affecting wage rates in the hospitality industry?

• By setting higher entry-level wages

• By reducing its workforce

• By collaborating with hospitality companies

• By offering better benefits

What is a key challenge for the travel and tourism industry post-pandemic?

• Maintaining low occupancy rates

• Restoring confidence in long-term career prospects

• Reducing the number of hotels

• Eliminating international travel