Kohl's CEO on New Partnerships, Future of Retail Stores

The video discusses Kohl's strategic changes during the pandemic, highlighting growth in both sales and profitability. It emphasizes the importance of an omni-channel approach, with partnerships like Amazon and Sephora enhancing customer experience. The future of physical stores is considered vital, with no immediate plans to close any. Digital sales have surged, and customer behavior is shifting towards a blend of online and in-store shopping. The video also underscores Kohl's commitment to diversity and female leadership, showcasing efforts to cultivate a diverse workforce.

What has been a key factor in Kohl's ability to improve growth during the pandemic?

• Focusing solely on online sales

• Eliminating all partnerships

• Becoming a strong Omni channel retailer

• Reducing the number of stores

How does Kohl's partnership with Amazon benefit the company?

• It reduces operational costs

• It increases store closures

• It drives traffic and attracts new customers

• It limits digital sales

What is Kohl's approach to its physical stores in the long term?

• Maintaining a thriving store base

• Closing all stores

• Reducing store sizes

• Focusing only on digital sales

What is the significance of Kohl's partnership with Sephora?

• It focuses on reducing store numbers

• It limits online transactions

• It enhances Omni channel capabilities

• It eliminates the need for physical stores

What percentage of Kohl's net sales were digital in the last report?

• 50%

• 40%

• 30%

• 20%

How does Kohl's view the future balance between digital and physical sales?

• Physical stores will dominate

• Digital sales will decrease significantly

• Physical sales will be eliminated

• Digital adoption will remain high

What is Kohl's approach to promoting diversity and female leadership?

• Focusing only on male leadership

• Ignoring diversity efforts

• Prioritizing diversity and inclusion

• Eliminating leadership programs