AIA Group’s Lee on Earnings, China Business, Expansion Plan

The transcript discusses the challenges faced by businesses during the COVID-19 pandemic, highlighting the impact on markets like Hong Kong and China. It explores the recovery signs in various regions and the role of digitalization and remote selling in adapting to the new environment. The focus shifts to technological advancements, particularly in automation and cloud-based solutions, and how these are transforming customer experiences. The discussion also covers market expansion strategies, especially in China, and the unique opportunities for AIA. Finally, it addresses the Hong Kong market's resilience and future outlook amidst political and economic changes.

What was the percentage decrease in new business value in Hong Kong during the second quarter?

• 50%

• 25%

• 68%

• 13%

Which market showed a strong recovery in May and June?

• India

• Singapore

• Vietnam

• Thailand

What percentage of new business in Singapore was conducted through digital or remote selling after the circuit breaker?

• 70%

• 60%

• 80%

• 90%

What is the target percentage for straight-through processing to transform customer experience?

• 80%

• 90%

• 100%

• 70%

What is the unique advantage of the company's operations in China?

• Government subsidies

• Exclusive distribution rights

• 100% ownership

• Partnership with local firms

How many major provinces or municipalities does the company currently operate in within China?

• 12

• 10

• 7

• 5

What is the company's outlook on opportunities post-COVID?

• Cautiously optimistic

• Pessimistic

• Highly optimistic

• Indifferent