AIA Group’s Lee on Earnings, China Business, Expansion Plan

The transcript discusses the challenges faced by businesses during the COVID-19 pandemic, highlighting the impact on markets like Hong Kong and China. It explores the recovery signs in various regions and the role of digitalization and remote selling in adapting to the new environment. The focus shifts to technological advancements, particularly in automation and cloud-based solutions, and how these are transforming customer experiences. The discussion also covers market expansion strategies, especially in China, and the unique opportunities for AIA. Finally, it addresses the Hong Kong market's resilience and future outlook amidst political and economic changes.

What challenges did the company face during the first half of the year?

What signs of recovery were observed in the markets during May and June?

In what ways has the company adjusted its hiring processes during the pandemic?

How has the digitalization effort impacted the company's sales processes?

What factors does the company consider when deciding to expand in China?

How does the company view the business environment in Hong Kong post-COVID?

What opportunities does the company see in the market after the pandemic?