2021 Will Be Recovery Year: Marriott International’s Smith

The video discusses the recovery of the hotel industry post-pandemic, focusing on improvements in China and Japan. It highlights the impact of work-from-home trends on the industry and predicts a recovery in 2021, driven by leisure and corporate travel. Staffing strategies during the pandemic are explored, along with industry trends like hotel conversions and cleanliness as a new amenity. The morale of teams is also addressed, with optimism about the future due to vaccine developments.

What was a significant factor in the recovery of the travel industry in China?

• Decrease in hotel prices

• Rise in business travel

• Proactive government measures

• Increased international travel

Which new travel segment emerged due to the work-from-home culture?

• International tourism

• Staycations

• Adventure travel

• Business conferences

What is expected to drive the recovery of the travel industry in 2021?

• Business travel

• Leisure travel

• Adventure travel

• International tourism

What is a key factor in ensuring customer confidence in hotels?

• Luxury amenities

• Cleanliness protocols

• Discounted rates

• Location

What is a major challenge in predicting the recovery to 2019 levels?

• Lack of vaccines

• Government response variability

• High travel costs

• Limited hotel availability

How did the company manage to avoid large-scale layoffs?

• Reducing working hours

• Government subsidies

• Opening new hotels

• Increased salaries

What is the outlook for the travel industry according to the final section?

• Continued decline

• Slow recovery

• Strong recovery

• Uncertain future