Airbnb CEO Aims to Ease Tensions Between Guests, Hosts

Airbnb CEO Aims to Ease Tensions Between Guests, Hosts

Assessment

Interactive Video

Business, Religious Studies, Other, Social Studies

University

Hard

Created by

Quizizz Content

FREE Resource

The video discusses Airbnb's new features, including the host passport, which enhances trust and privacy for guests. It highlights the economic impact on Airbnb, emphasizing affordability and service improvements. The role of AI and machine learning in improving productivity and customer service is explored, along with Airbnb's strategy to leverage AI for personalization. Personal hosting experiences provide insights into trust, safety, and product enhancements.

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7 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary purpose of the host passport introduced by Airbnb?

To provide detailed host profiles

To offer discounts on bookings

To list available amenities

To verify the identity of guests

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How has the economic climate influenced Airbnb's recent focus?

Shift from flexibility to affordability

Expansion into new markets

Reduction in customer service

Increased emphasis on luxury travel

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What role does AI play in Airbnb's operations according to the transcript?

Reducing the number of hosts

Developing new travel destinations

Enhancing productivity and personalization

Replacing customer service agents

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one of the key benefits of AI mentioned in the transcript?

Increasing travel costs

Improving customer service speed

Eliminating the need for hosts

Reducing the number of bookings

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What insight did Airbnb's co-founder gain from hosting guests in his own home?

The importance of trust and safety

The need for more luxurious accommodations

The popularity of shared bathrooms

The demand for longer stays

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How did the co-founder's hosting experience influence Airbnb's platform?

Caused a decrease in service fees

Led to the removal of cleaning fees

Resulted in the introduction of new categories

Inspired innovations to simplify hosting

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a common complaint from Airbnb users that the co-founder experienced firsthand?

Inadequate customer support

Limited payment options

High cleaning fees

Lack of available properties