Southwest Airlines Flight Cancellations Continue To Snowball

Southwest Airlines faced a massive logistical crisis, canceling over 15,700 flights due to an outdated crew scheduling system and high sick rates. The U.S. Department of Transportation is investigating, and the airline is working to compensate affected passengers. Union representatives highlight long-standing issues with the airline's infrastructure. Travelers are advised to label luggage and file claims if bags are lost.

What was the primary reason for Southwest Airlines' massive flight cancellations?

• A new flight management system

• A fuel shortage

• A strike by pilots

• An outdated crew scheduling system

How did the situation at Hartsfield Jackson International Airport differ from usual during the crisis?

• The ticket counter was less crowded

• There were more flights than usual

• There were no flight delays

• Security lines were longer

What action did the U.S. Department of Transportation take in response to Southwest's crisis?

• They launched an investigation

• They banned Southwest from flying

• They ignored the situation

• They provided financial aid to Southwest

What did the Department of Transportation emphasize Southwest should do for affected passengers?

• Offer free future flights

• Proactively provide compensation

• Ignore customer complaints

• Reduce ticket prices

What internal issue has Southwest Airlines been aware of for years?

• Lack of trained pilots

• Weaknesses in its scheduling system

• Inadequate airport facilities

• Poor customer service

What did Southwest Airlines fail to invest in, according to the flight attendants' union?

• Marketing campaigns

• New aircraft

• IT infrastructure

• Employee training

What advice is given for keeping track of luggage during travel?

• Avoid checking in luggage

• Use a bright-colored suitcase

• Label with initials and phone number

• Pack light