The Winter Weather Is Creating Havoc For Travelers

Southwest Airlines experienced a major system meltdown, leading to widespread flight cancellations, primarily in Denver and Chicago. Passengers faced significant delays and frustrations, with many unable to locate their luggage. The issues were exacerbated by an outdated scheduling system and a unique point-to-point crew structure. The Department of Transportation is investigating the situation. Southwest's CEO has apologized and announced plans to modernize their systems, while a website has been set up for passengers to claim expenses incurred during the disruptions.

Which two cities were most affected by the Southwest Airlines cancellations?

• Miami and Dallas

• San Francisco and Seattle

• Denver and Chicago Midway

• New York and Los Angeles

What was one of the main reasons for the Southwest Airlines system meltdown?

• A cybersecurity attack

• A fuel shortage

• A new pilot training program

• An outdated scheduling system

How does Southwest Airlines' scheduling structure differ from other airlines?

• It uses a hub-and-spoke model

• It schedules flights based on weather conditions

• It flies point-to-point across the country

• It only operates international flights

What action did the federal government take in response to the Southwest Airlines cancellations?

• Imposed fines on the airline

• Launched an investigation

• Provided financial aid

• Mandated a change in leadership

What did Southwest Airlines promise to do in response to the meltdown?

• Hire more pilots

• Modernize their scheduling software

• Offer free flights to affected passengers

• Reduce ticket prices