Four Seasons Hotels Starting to See Recovery in China

The video discusses the impact of COVID-19 on the Four Seasons hotel chain, highlighting the recovery trends in China and challenges in other markets. It covers the company's strategies, including the 'Lead with Care' program, and the use of technology to enhance customer service. The video also explores the outlook for the Macau market and the importance of adapting to changes in customer behavior, particularly in events and private retreats. Contingency plans for Hong Kong amid political tensions are also addressed.

What percentage of the Four Seasons hotel portfolio was closed during the pandemic?

• 90%

• 50%

• 60%

• 80%

Which city in China showed a strong performance in hotel occupancy?

• Guangzhou

• Hangzhou

• Shanghai

• Beijing

What strategy did Four Seasons implement to manage costs in markets with low domestic demand?

• Reduce staff

• Increase marketing

• Expand internationally

• Cost containment

Which region experienced a strong recovery in the restaurant business?

• Vietnam

• Thailand

• Japan

• South Korea

What technological tool does Four Seasons use to communicate with customers in multiple languages?

• Email

• Four Seasons app

• Social media

• Chatbot

What type of events are Four Seasons hotels adapting to due to potential behavioral changes?

• Sports events

• Art exhibitions

• Weddings

• Concerts

What is a significant factor for recovery in Hong Kong according to the transcript?

• New hotel openings

• Restaurant business

• Increased marketing

• Government subsidies