Feedback Failure: What if Your Feedback Doesn't go to Plan?

The video addresses four common scenarios in giving feedback: when a colleague doesn't listen, rejects observations, refuses responsibility, or gets upset. It emphasizes the importance of establishing trust, being specific, and understanding emotional responses. Strategies include building rapport, providing evidence, and respecting emotions to foster a constructive feedback culture.

Why is it important to establish a culture of trust within a team?

• To reduce the need for regular meetings

• To allow team members to work independently

• To make sure feedback is well-received and acted upon

• To ensure team members follow orders without question

What is a key strategy to help a colleague accept your observations?

• Focus only on negative feedback

• Avoid discussing any observations

• Start with positive observations to build trust

• Present observations in a group setting

What is a potential risk when trying to reinforce observations with a colleague who has lost trust?

• They will become more engaged

• They will ask for more feedback

• They will immediately accept the feedback

• They might feel you are being repetitive

What should you do if a colleague does not trust your observations?

• Provide general feedback

• Reinforce observations with specific evidence

• Discuss the issue with other team members

• Avoid giving any feedback

What might cause a colleague to reject responsibility for their actions?

• They believe external factors are to blame

• They have too much experience

• They are not interested in feedback

• They are unaware of the outcomes

How should you respond if a colleague gets upset during feedback?

• Ignore their emotions

• Tell them not to worry

• Immediately end the conversation

• Listen to their concerns and offer support

What is a benefit of discussing emotions with a colleague who is upset?

• It ensures they will not get upset again

• It helps transform emotions into a rational mindset

• It makes them more emotional

• It allows you to avoid the issue