Macy's CEO on Black Friday, Holiday Shopping, Inflation

The transcript discusses Macy's financial performance, highlighting its strong earnings and readiness for the holiday season. It examines consumer spending patterns across different income brackets and the resilience of Macy's credit portfolio. The conversation also covers inventory management, pricing strategies, and the impact of market conditions on holiday sales. Additionally, it explores trends in digital and in-store shopping, Macy's investment in digital infrastructure, and talent retention strategies.

What was a key factor in Macy's earnings raise?

• New product launches

• Strength of the credit portfolio

• Higher advertising spend

• Increased store openings

How has consumer spending behavior changed across different income brackets?

• Decreased spending in lower income brackets

• Unchanged spending patterns

• Increased spending in higher income brackets

• Increased spending in all brackets

What is Macy's strategy to handle the inventory glut in the market?

• Offer more discounts

• Reduce store hours

• Maintain sharp pricing and fresh inventory

• Increase advertising

How is Macy's preparing for the holiday season in terms of store operations?

• Closing stores on weekends

• Increasing store hours

• Offering online-only deals

• Reducing store hours

What percentage of Macy's business was digital during the pandemic?

• 25%

• 33%

• 40%

• 50%

What is a key area of investment for Macy's post-pandemic?

• New store locations

• Increased marketing budget

• Product diversification

• Digital and supply chain improvements

How does Macy's measure employee engagement?

• Monthly feedback sessions

• Quarterly team meetings

• Twice-yearly surveys

• Annual performance reviews