Managing Audience Questions in Your Presentation [inc the Tough Ones!]

This video tutorial provides a four-step process for handling tricky audience questions: listen intently, acknowledge the question, repeat and clarify, and scope the question using the SCOPE method. It also offers techniques for dealing with questions when you don't know the answer, emphasizing the importance of integrity and professionalism in such situations.

What is the first step in handling tricky audience questions?

• Repeat the question back to the audience.

• Evaluate the audience's response.

• Listen intently to the question.

• Ask the audience member's name.

Why is it important to ask the audience member's name?

• To make them feel acknowledged and appreciated.

• To distract from the question.

• To ensure you remember their question.

• To make the audience laugh.

What should you do if you're not sure you understand the question?

• Ask follow-up questions to clarify.

• Change the topic.

• Guess the answer.

• Ignore the question and move on.

What does the 'O' in the SCOPE method stand for?

• Organize

• Options

• Outline

• Observe

How should you proceed if the audience looks confused after your answer?

• Ask them to leave.

• End the presentation immediately.

• Clarify your answer and address their confusion.

• Ignore their confusion and continue.

What is a key technique when you don't know the answer to a question?

• Explain the process to find the answer.

• Pretend to know the answer.

• Blame someone else for not knowing.

• Ignore the question.

Why is it important to commit to a deadline when you don't know the answer?

• To distract the audience from the question.

• To impress the audience with your knowledge.

• To show your commitment to finding the answer.

• To avoid answering the question.