Hertz Facing Lawsuits After Filing False Police Reports, Arrests

The video discusses a class action lawsuit against Hertz, the largest rental car chain, for filing false police reports against customers like Crystal Hibbs, who maintained active rental agreements during COVID lockdowns. Hibbs recounts her arrest despite ongoing payments and communication with Hertz. The pandemic severely impacted Hertz, leading to bankruptcy and the sale of a significant portion of its fleet. Attorney Francis Malachi represents Hibbs and others in the lawsuit, while Hertz denies wrongdoing, attributing claims to overdue rentals. The case highlights the misuse of public resources and the company's future plans to improve operations.

What was the main reason for Crystal Hibbs' arrest?

• She failed to make rental payments.

• She was accused of car theft.

• She violated COVID lockdown rules.

• She damaged the rental car.

During the COVID lockdowns, why did Hibbs continue to rent the car longer than expected?

• She was unaware of the return policy.

• She wanted to buy the car eventually.

• She was unable to return it due to travel restrictions.

• She lost her job and needed the car for interviews.

How did Hertz respond to Hibbs' communication about her rental situation?

• They ignored her emails and calls.

• They offered her a discount on future rentals.

• They threatened to report the car as stolen.

• They extended her rental without any issues.

What significant change occurred in the car rental industry due to the pandemic?

• An increase in car theft incidents.

• A surge in new rental companies.

• A decrease in the number of cars rented.

• An increase in car rental prices.

What legal action is being taken against Hertz by customers like Hibbs?

• A petition for better customer service.

• A class action lawsuit for false police reports.

• A lawsuit for breach of contract.

• A complaint to the Better Business Bureau.

What was Hertz's explanation for the legal claims against them?

• They stated the cars were actually stolen.

• They claimed customers were not paying on time.

• They blamed the police for wrongful arrests.

• They admitted to a system error.

What future strategy did Hertz announce to handle rental issues?

• Offering discounts to long-term renters.

• Increasing rental prices.

• Using new technologies and private repo agents.

• Hiring more customer service representatives.