Citizens Financial CEO on the Return to Office and FinTech

The video features an interview with CEO Bruce Van Saun discussing the economic outlook, trends in banking, especially among young consumers, and the role of fintech partnerships. It also covers strategies for returning to the office post-pandemic and the banking industry's response during the pandemic, highlighting the importance of digital transformation and collaboration with fintech companies.

What is the main reason for the positive economic outlook according to the CEO?

• Increased government spending

• Rising interest rates

• Rollout of vaccinations and lifting of lockdowns

• Decreasing unemployment rates

How are young people changing their approach to banking?

• They prefer traditional banking methods

• They are investing heavily in real estate

• They are saving less and spending more

• They are using digital channels and avoiding credit debt

What is one way fintech companies are impacting the banking industry?

• By reducing the need for customer service

• By focusing solely on cryptocurrency

• By partnering with banks to improve services

• By replacing traditional banks entirely

What is the CEO's view on the return to office post-pandemic?

• The office should be closed indefinitely

• Employees should return to the office five days a week

• A hybrid model will be part of the long-term solution

• All employees should work from home permanently

How did the banking industry support customers during the pandemic?

• By closing branches

• By reducing customer service hours

• By providing loans and forbearance

• By increasing interest rates

What program did the banks use to help small businesses during the pandemic?

• Economic Recovery Fund

• Federal Reserve Loan Program

• Small Business Grant Initiative

• Paycheck Protection Program (PPP)

What criticism did the banking industry face during the pandemic?

• Overcharging fees

• Not supporting customers enough

• Hiring too many employees

• Closing too many branches