After-Sales Activities [Sales Process Part 9 of 9]

The video emphasizes the importance of after sales tasks to ensure the success of a sale. It outlines five key tasks: payment, delivery, customer care, service and maintenance, and cultivating the relationship. Each task is crucial for maintaining customer satisfaction and fostering future sales. The video highlights the salesperson's role in ensuring payment, timely delivery, and effective customer care. It also stresses the importance of proactive service and maintenance, as well as actively building relationships to secure repeat business.

What is the primary reason for ensuring after-sales tasks are completed?

• To avoid legal issues

• To reduce the workload of the sales team

• To ensure customer satisfaction and future sales

• To increase the price of the product

Why is it crucial for a salesperson to ensure payment is received?

• Because it is the only way to get a promotion

• Because the sale is not complete until payment is received

• Because it helps in building a personal relationship with the customer

• Because it is the responsibility of the finance department

What is the key to ensuring repeat business according to the delivery process?

• Providing free samples with every delivery

• Sending thank you notes after delivery

• Delivering goods and services on time as promised

• Offering discounts on future purchases

What role does a salesperson play in customer care?

• They should manage the customer care team

• They should act as the customer's advocate

• They should only focus on making new sales

• They should handle all customer complaints personally

How should a salesperson handle service and maintenance issues?

• By ignoring them and focusing on new sales

• By ensuring rapid support and acting on behalf of the customer

• By offering refunds for any inconvenience

• By delegating them to the technical team without follow-up

What is the best time to ask customers about their satisfaction?

• When they are unhappy with the service

• When things are going well

• Immediately after a complaint

• During the initial sales pitch

Why is cultivating the relationship with customers important?

• To build trust and facilitate future sales

• To increase the price of future products

• To reduce the need for customer care

• To ensure they remember the salesperson